Setting Up An Integration Within Your Product To Follow Up With Your Buyers

Setting up an integration within your product settings will allow you to follow up with customers who buy your product. This article will explain how to set up an integration to trigger an action for your buyers only.


Prior to getting started, you will need to have the following:

A follow-up action for buyers is an automatic response exclusively for customers who purchase your product. Setting up an integration within the product settings will only trigger the action with successful purchases, not failed purchases.

Important NoteSetting up an integration within the Page Editor of an Order Page (Order Form, Upsell, Downsell, or Order Confirmation) can break the page and/or cause the action to trigger with failed purchases.

Step 1: Set Up Follow-Up Actions

1. Access the Funnels Page by hovering over the ClickFunnels drop-down menu from your dashboard and clicking on Funnels.


2. Choose the funnel you want to access by clicking on the Funnel Name.


3. Select your Order Step. This could be an Order Form, Upsell, or Downsell step. 


Important NoteYou can add follow-up actions for your Main Product, Order Bump Product, and Upsell and Downsell Products.

4. Click on the Products tab of your Order Step.


5. Click on the Edit button to access your product’s settings.


6. Click on the Follow-Up Actions option on the top navigation bar.


7. Click on the switch to enable the Follow-Up Actions.


8. Select your integration from the Select from existing integrations section.

Important Note: By default, you’ll have the ClickFunnels Internal app to choose from. If you want to use a 3rd party autoresponder integration and you haven’t added one to your account yet, you can click on the Go To Integrations link to go through that process.


The available actions will vary depending on the integration you choose. Most integrations will allow you to:

  • Add To List
  • Remove From List

Other available actions include:

  • Registering to a webinar session
  • Sending SMS & more

9. Click on the action that you want to trigger for your buyers.


Important Note: If you want to receive an Email Notification to a particular email address every time a customer buys, you need to have an SMTP Email Integration in your account.

10. Select the item from the drop-down menu.
This can be a list, a tag, a form, etc.



11. Click on the Save and Close or Save and Next button.




 If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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