Learn how to grant permission to your browser for microphone and screen recording. You will need to enable these features when working with our online support specialists. You will be required to enable these features when joining a screen-sharing session.
Prior To Getting Started
On a PC
You can grant access to your camera and microphone for specific sites.
Google Chrome Browser
Step 1: Click the security lock site option.
Step 2: Click Site Settings option.
Site Settings option
Step 3: Set the Camera drop-down option to Allow.
Step 4: Set the Microphone drop-down option to Allow.
Camera and Microphone options.
Step 5: Close the site settings tab
Step 6: To apply the changes, click reload the page.
Microsoft Edge
Step 1: Click the Site Information option.
Step 2: Click Site Permissions option.
Site Permission option.
Step 3: Set the Camera drop-down option to Allow.
Step 4: Set the Microphone drop-down option to Allow.
Camera and Microphone options.
Step 5: Close the site settings tab
Step 6: To apply the changes, click refresh the page.
Mozilla Firefox
Step 1. Click the Site Information option.
Step 2. Click Show Connection Details option.
Show Connection Details option.
Step 3. Click the More Information option.
More Information option.
Step 4. Switch to the Permissions tab, and scroll down to the Use the Camera and Microphone options.
Permissions tab.
Step 5. Remove the checkboxes for the Camera and Microphone options. This will unlock the next option.
Step 6. Set the Camera option to Allow.
Step 7. Set the Microphone option to Allow.
Camera and Microphone options.
Step 5. Close the Page Info panel.
Step 6. If necessary, you can double-check to see if the permissions are enabled by clicking on the Site Information option. The Camera and Microphone will now be allowed.
On a Mac
You must grant access to the web app in order to use the microphone or camera on your Mac to capture or record audio and video. If you also want to record your screen, you will also need to grant access to Screen Recording.
To grant access to each feature:
Step 1. From the Apple menu, go to System Preferences.
Step 2. Click Security & Privacy.
Step 3. Click Privacy.
Step 4. If necessary, click the Lock icon to make changes.
Step 5. Click Screen Recording from the left pane, and select the web app that you want to grant access to. (Chrome, Safari, Firefox, etc.)
Step 6. To grant access to the Microphone, click Microphone from the left pane and select the web app that you want to grant access to. (Chrome, Safari, Firefox, etc.)
Step 7. To grant access to the Camera, click Camera from the left pane and select the web app that you want to grant access to. (Chrome, Safari, Firefox, etc.)
If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.