Remove Membership Area Members

In this article, we will go over how to remove a member from your membership area. This process is useful if you want to delete a membership profile of a member that has been refunded or is no longer paying for your services. 

 

 

Prior to getting started, you will need to have the following:

  • A membership funnel
  • Your member’s email address

Step 1: Remove a Member from a Membership Area:

  1. From within your funnel, select the Membership Area step.CS_SCS_-_Membership_Funnels_-_Remove_Member_Membership_area_Step.jpg
  2. Click on the Members tab at the top of the page.CS_SCS_-_Membership_Funnels_-_Remove_Member_Member_Tab.jpg
  3. Search for the member by scrolling through the list or entering their email address in the search field.CS_SCS_-_Membership_Funnels_-_Remove_Member_email.jpg
  4. To remove the member you can do one of the following:

 

Option 1:

 

a) Click the Trash can icon next to their name.

 

CS_SCS_-_Membership_Funnels_-_Remove_Member_trash.jpg

 

b) Confirm the deletion.

 

 

Option 2:

 

a) Click EDIT to access the Contact profile.

 

CS_SCS_-_Membership_Funnels_-_Remove_Member_edit_button.jpg

 

b) Click on the Memberships tab.

 

CS_SCS_-_Membership_Funnels_-_Remove_Member_membership_tab_menu.jpg

 

c) Click the three dots to the right of the membership funnel name.

 

CS_SCS_-_Membership_Funnels_-_Remove_Member_three_dots__1_.jpg

 

d) Click Delete.

 

CS_SCS_-_Membership_Funnels_-_Remove_Member_Delete_Dot_menu.jpg

 

e) Confirm the deletion by clicking Delete Membership.

 

CS_SCS_-_Membership_Funnels_-_Remove_Member_ddelete_confirm_button.jpg

 

Important Note: The process of removing a member from your membership area must be followed by removing access to the restricted content by removing the related tags and/or purchases from the contact’s profile.

 

 

 If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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